A director who could not delegate
When she arrived, she was running a 140-person division and personally approving every hire, every budget line above £5,000, and every client-facing document. She knew it was unsustainable. She had been told so by three different mentors. Knowing did not change the behaviour.
Over 21 weeks we traced the pattern back to a specific failure early in her career where a delegated decision had gone badly wrong and cost her a promotion. That event had quietly installed a rule: if you want it done right, do it yourself.
We did not try to delete the rule. We built a new one alongside it: identify the three decisions per week that only you can make, and release the rest with a clear brief and a defined check-in point. Within two months her direct reports described a different working environment. She described sleeping through the night for the first time in two years.